Never miss a lead again.
You didn’t get into real estate to chase web forms at 11 PM. Livia answers, qualifies, and nurtures every lead in under 90 seconds — nights, weekends, holidays — then hands your agents a warm, ready buyer with the whole story.
30-min demo · no setup fee · runs on the leads already in your CRM
Built alongside brokers in Nashville, TN — trusted by Chord Real Estate and brokerages across the Southeast.
Your pipeline isn't short on leads. It's short on follow-up.
You spend thousands on leads, then lose most of them in the gaps — the after-hours inquiry no one answers, the warm buyer who never gets a callback. The leads aren’t bad, and your agents aren’t lazy. No human can reply to every lead in 90 seconds, day and night. That’s the gap.
Moving from out of state. Warm, qualified, ready to tour. Handed to an agent — who got busy. No call, no text. The thread went cold and the buyer went elsewhere.
Lost because nobody picked up the baton
Ready to list, emotionally invested, strong rapport. Said she’d follow up that weekend. The agent never chased. By Monday the listing was with another firm.
Lost in a 72-hour silence
In town for two days only. Budget confirmed, requirements noted, fully qualified. Nobody booked the showing in time. She left without seeing a single property.
Lost in a single weekend
Every one was warm and ready. Each was lost in the silence — the gap a human can’t cover at 11pm on a Sunday. Livia can.
One lead. One conversation. Start to finish.
A realistic example of the full exchange — every message shown, nothing skipped — so you can see exactly how Livia talks to a lead. Livia works the same way by text, email, and phone.
- 111:53 PM · FridayOld way
A lead comes in from a Google ad
A buyer relocating from Austin submits a form about a listing late on a Friday night. Normally it sits unworked until Monday — and by then they’ve contacted three other brokerages.
- 2+38 secLivia
Livia replies in 38 seconds
Warm and specific — never a canned autoresponder. Livia texts here because that’s the channel the lead used; it handles email and phone calls the same way.
Replied in 38 seconds · 11:54 PMHi, is the 3 bed on Elmwood Ave still available? We’re moving from Austin next month.11:53 PMLiviaHi, this is Livia with Chord Real Estate — thanks for reaching out! Yes, 4012 Elmwood Ave is still available: 3 bed / 2 bath, $489,000. Big move from Austin — what’s bringing you to Nashville?11:54 PMMy wife got a job at Vanderbilt. She starts August 1, so we’re on a tight timeline.11:55 PMLiviaCongratulations to her! August 1 is very doable — plenty of time to get you settled if we start now.11:55 PM - 311:56 PMLivia
Livia qualifies the buyer — in the same thread
Budget, financing, timeline, must-haves — captured one question at a time in a natural conversation and written straight to your CRM. No forms, no friction, and Livia never asks the same question twice.
Qualification complete · 6 minutes inLiviaSo I can line up the right homes: are you buying or renting, and what price range feels comfortable?11:56 PMBuying. Up to about $550k.11:57 PMLiviaGot it. Are you pre-approved yet, or still working on financing?11:57 PMPre-approval should come through this week with our credit union.11:58 PMLiviaPerfect timing. Last one: any must-haves? School district, yard, home office?11:58 PMGood schools for sure, and a yard for the dog. An office would be a bonus.11:59 PMLiviaNoted — top-rated schools, yard, office if we can get it. I’ve saved all of this to your profile, so you’ll never have to repeat yourself.12:00 AM - 412:02 AMLivia
Livia matches homes and books the tours
It searches live MLS inventory against the exact criteria it just captured, proposes a plan, and books three showings for the weekend the buyers are in town — confirmations sent instantly.
Three tours booked · 12:06 AMLiviaBesides Elmwood, two more just hit your criteria: 217 Cedar Crest Dr — $514k, 3 bed / 2.5 bath, big fenced yard — and 88 Birchwood Ln — $472k, just listed today, with a bonus room that would make a great office. Want to see all three when you’re in town?12:02 AMYes! We’re visiting July 18–20 to look at houses.12:04 AMLiviaPerfect. Saturday, July 18: 10:00 AM Elmwood, 11:15 AM Cedar Crest, 12:30 PM Birchwood. Calendar invites are on the way, and I’ll remind you the day before. Anything you’d like me to flag for your agent?12:05 AMThat was easy. Could you check the flood history on the Birchwood one?12:06 AMLiviaWill do — I’ll have the flood report answer for you before your tour. Have a great night, and welcome to Nashville!12:06 AM - 58:12 AM · SaturdayAgent
Your agent walks in warm
By morning, the assigned agent has a full briefing in the CRM: budget $550k, pre-approval in progress, Vanderbilt relocation, August 1 deadline, schools + yard + office, flood-history question on Birchwood, three tours booked for July 18. The agent’s first touch is a confident, informed hello — not a cold “just checking in.”
Handoff complete · lead never went coldLiviaGood morning! Quick intro: Sarah Chen, one of our Nashville agents, will lead your tours on the 18th. She grew up two neighborhoods over from Elmwood — you’re in great hands. She’ll text you shortly.8:12 AMSarah · AgentHi, it’s Sarah with Chord Real Estate! Heard the big news — congrats on the Vanderbilt job. I pulled the flood history on Birchwood (clean since 2010, happy to walk you through it). Excited for the 18th!8:20 AMWow, you all are on it. See you on the 18th!8:34 AM - 6July 18 →Agent
The human does what humans do best
Sarah runs the tours, reads the room, negotiates, and closes. Livia stays in the background — reminders, scheduling changes, follow-ups — and if the thread ever goes quiet, it steps back in so the lead never feels forgotten.
Illustrative conversation based on real pilot exchanges, edited for privacy. Livia always identifies itself, honors opt-outs instantly, and follows TCPA and Fair Housing rules in every message.
Customer-approved pilot data · Chord Real Estate · Nashville, TN · April–June 2026 (ongoing)
Not a chatbot. Not another CRM. A permanent member of your team.
Livia is the always-on teammate who never sleeps, never forgets a detail, and never lets a lead feel ignored — while making every agent look like the most attentive person in the business.
Always-on engagement
Replies to every lead in under 90 seconds, 24/7. Qualifies naturally across text, email and phone. Remembers everything and never asks the same question twice.
- →Sub-90-second first response, always
- →Natural conversation, not a form
- →Unified memory across every channel
- →TCPA & Fair Housing compliant
Intelligent recovery
Detects when a thread goes quiet after handoff and re-enters in the agent’s voice within the hour — while nudging the agent in parallel. The lead never feels the gap.
- →Monitors every thread post-handoff
- →In-agent-voice recovery messages
- →Silent agent nudges
- →No lead left in silence
Agent briefings
When a lead is ready for a human, your agent gets the full story — history, readiness signals, what to say first — not just a notification. They walk in warm and prepared.
- →Complete lead history in one view
- →Readiness score and signals
- →Suggested opening and next steps
- →One tap to call or message
A real scenario: the $1.5M lead that should have been lost
- Day 1Lead qualified — $1.5M budget, relocating, ready to tour. Briefing sent to the agent.
- Day 2Agent receives the handoff, gets busy, doesn’t follow up.
- Day 3Lead hears nothing. Starts looking at other brokerages.
- Day 5Lead signs with a competitor. $1.5M deal lost — and the agent still doesn’t know.
- Day 1Lead qualified, briefing sent — and thread monitoring starts immediately.
- +60 minAgent hasn’t responded. Livia detects the silence and re-enters in the agent’s voice:“Hey — Sarah here from the brokerage. I’d love to help with your move. Free for a quick call tomorrow morning to talk through what you’re looking for?”
- +60 minAgent nudged privately: “Your $1.5M relocating lead hasn’t heard from you — I’ve covered it, they’re warm. Follow up when free.”
- +2 hrsLead replies and books a call.✓ $1.5M lead saved. The thread never went cold. The lead never noticed the gap.
What brokers say after seeing Livia work
Quotes are from live mirror demos and a customer-approved pilot (April–June 2026). The Chord Real Estate pilot results are published with written customer consent. The California broker demo identity remains anonymized pending consent.
“I swear to God that was one of my clients. It handled the curveballs better than 90% of my team would on a first call.”
“Livia created $7.1M of pipeline from leads we were already paying for, and it qualified them to the point where my agents could just step in and proceed.”
Works with the tools your brokerage already runs
No rip-and-replace. Livia sits on top of your existing stack and makes it work the way it was always supposed to.
Lead assignment, contact records, activity logging, agent routing.
Live inventory search, property matching, new-listing alerts.
Portal lead ingestion, enrichment, source tracking.
Offline conversion import and lead-quality feedback.
Showing & call scheduling, reminders, confirmations.
Two-way, TCPA-compliant outreach, contact-level threading.
Lead ingestion from any source, workflow triggers, sync.
Natural inbound & outbound calling with unified memory.
Do your homework on us.
Guides on speed-to-lead, compliance, setup, and what a pilot really involves — written to be useful whether or not you ever buy Livia.
Free 30-minute webinar for brokerage owners — Wednesday, July 15 · 12:30 PM Central: AI workflows that save real hours, plus a free toolkit for every registrant.
What brokerages ask before they start
Livia is an AI Inside Sales Agent (ISA) for residential real-estate brokerages. It answers, qualifies and nurtures every inbound lead by text, email and phone within 90 seconds, 24/7, then hands a warm, qualified lead to a human agent with a full briefing. It is built and operated by Lab378.
See Livia work on your own leads.
Book a 30-minute demo. We’ll show you exactly what Livia would have done with the leads already sitting in your CRM — then set up a risk-free pilot.
30-min demo · no setup fee · risk-free outcome-based pilot
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