Make the first response worthy of the introduction.
When the right agent is in a showing or at a closing, Livia responds in your brokerage voice and preserves the trust already transferred.
A referral begins with borrowed trust.
Fast, thoughtful follow-up shows the referring relationship—and the new customer—that the introduction mattered.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
What happens from the first signal to the next human move.
Acknowledge quickly
Confirm the relationship and reason for the introduction without sounding automated.
Understand the need
Learn enough to route thoughtfully while avoiding an interrogation or long intake form.
Introduce the human
Make the agent handoff feel intentional, with the context both sides need.
This solution is a coordinated system—not a single automation.
The system does not decide when the relationship stops being human.
Your brokerage defines the moments that require review, approval, specialist judgment, or a complete takeover. Livia arrives at those moments with the history organized and the next move clear.
See the control model →Enter the existing conversation with the full history.
Move the opportunity to the right office or specialist.
Review a sensitive answer or action before it happens.
Own the thread while Livia keeps supporting quietly.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.