A consistent service floor— without flattening your people.
Livia creates shared response, routing, qualification, escalation, and audit standards across offices while preserving local knowledge and advisor personality.
Scale the standard—not the bureaucracy.
Brokerage leaders gain a consistent operating layer while offices and advisors keep the market knowledge and relationships that make them valuable.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
What happens from the first signal to the next human move.
Standardize the promise
Set the response, disclosure, qualification, routing, and escalation standards the brand expects.
Localize the execution
Apply local inventory, market language, office structure, specialists, and relationship ownership.
See the operating picture
Review coverage, response, handoff, recovery, and outcomes without turning agents into a public scorecard.
This solution is a coordinated system—not a single automation.
The system does not decide when the relationship stops being human.
Your brokerage defines the moments that require review, approval, specialist judgment, or a complete takeover. Livia arrives at those moments with the history organized and the next move clear.
See the control model →Enter the existing conversation with the full history.
Move the opportunity to the right office or specialist.
Review a sensitive answer or action before it happens.
Own the thread while Livia keeps supporting quietly.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.