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About

We’re building the future of the US real-estate industry.

Lab378 builds Livia — an AI Inside Sales Agent for residential real-estate brokerages. Brokerages spend fortunes generating leads and lose most of them in the gaps between busy humans. Our mission is simple: make sure no brokerage ever loses a lead it already paid for.

Why we exist

Over half of inbound real-estate leads are never contacted in time, and 67% of buyers go with the first agent who replies. The problem isn’t bad agents — it’s that no human team can answer every lead in 90 seconds at 11 PM on a Sunday, then patiently nurture it for months. Livia can. It handles speed, scale, and follow-up so agents can spend their time where only humans can win: showings, negotiation, and trust.

How we work

We prove Livia on a brokerage’s own leads before asking for a long-term commitment, with pricing tied to outcomes. We integrate with the tools brokerages already use rather than asking them to rip and replace. And we build for compliance first — TCPA, Fair Housing, and NAR guidelines are designed in, not bolted on.

The team

Gary Smith
CEO

Serial founder, 20+ years in tech. IPO’d a SaaS company on the LSE and raised $65M+ for previous ventures. 10 years in PropTech.

Joash Johnson
CPO / CTO

Former Amazon product leader (Clinic, Diagnostics, EU Consumables). Built AI-enabled search and marketplace launches; expert in agentic and voice AI.

Kenny Chou
AI Scientist

PhD in Biomedical Engineering (computational neuroscience). Previously at Current Health (acquired by Best Buy for $400M).

See Livia work on your leads

Book a 30-minute demo and set up a risk-free pilot.

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