Help agents move faster— without becoming another tool.
Livia turns scattered lead history into a clear briefing, recommends the next move, and watches for follow-up gaps after handoff.
Support the agent. Do not police the agent.
Private, contextual nudges and recovery keep the customer experience moving without public scoreboards or blame.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
What happens from the first signal to the next human move.
Summarize
Condense channel history, preferences, urgency, and objections into a useful briefing.
Prioritize
Surface the people whose behavior and replies show real movement now.
Protect
Watch the warm handoff and step back in when silence begins to put trust at risk.
This solution is a coordinated system—not a single automation.
The system does not decide when the relationship stops being human.
Your brokerage defines the moments that require review, approval, specialist judgment, or a complete takeover. Livia arrives at those moments with the history organized and the next move clear.
See the control model →Enter the existing conversation with the full history.
Move the opportunity to the right office or specialist.
Review a sensitive answer or action before it happens.
Own the thread while Livia keeps supporting quietly.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.