An ISA that works every lead— not just office hours.
Livia responds with source and property context, qualifies naturally, books the next step, and writes the conversation back to your CRM.
Consistency without the call-center feeling.
Brokerage-defined tone, approved knowledge, clear escalation rules, and full visibility keep the experience human and controlled.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
What happens from the first signal to the next human move.
Answer in context
Read the source, listing, message, and CRM history before the first reply.
Qualify naturally
Capture timing, budget, financing, motivation, and location one question at a time.
Book and brief
Confirm the next step and hand the agent a concise summary—not a bare notification.
This solution is a coordinated system—not a single automation.
The system does not decide when the relationship stops being human.
Your brokerage defines the moments that require review, approval, specialist judgment, or a complete takeover. Livia arrives at those moments with the history organized and the next move clear.
See the control model →Enter the existing conversation with the full history.
Move the opportunity to the right office or specialist.
Review a sensitive answer or action before it happens.
Own the thread while Livia keeps supporting quietly.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.