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Integrations

Livia works with the stack you already run.

No rip-and-replace. Here’s exactly what connects, what data flows where, and what each connection takes to set up — the details we’d want to know before trusting a tool with our leads.

Follow Up Boss

Core CRM · read + write

Lead assignment, contact records, activity logging, agent routing.

  • Reads: lead records, assignment rules, notes, history
  • Writes: every conversation, qualification fields, appointments, briefings
  • Your CRM stays the single source of truth — Livia keeps no separate database of record

Setup: Connected on day one with an API key. Agents keep working in FUB exactly as before.

MLS / IDX

Property data

Live inventory search, property matching, new-listing alerts.

  • Live inventory search against qualified criteria
  • Property details for conversational matching
  • New-listing alerts for nurtured leads

Setup: Uses your existing IDX feed. Grant access early — it’s what lets Livia discuss real listings.

Realtor.com / Zillow

Lead source

Portal lead ingestion, enrichment, source tracking.

  • Instant ingestion of portal leads into the response flow
  • Source tracking so you know which channel each deal came from
  • Enrichment of thin portal inquiries through conversation

Setup: Portal leads usually already route to your CRM; Livia picks them up there automatically.

Google Ads

Lead source + feedback

Offline conversion import and lead-quality feedback.

  • Lead-form and landing-page leads answered in under 90 seconds
  • Offline conversion import: qualified/booked outcomes fed back to Google
  • Your ad spend optimizes toward leads that actually transact

Setup: Conversion feedback is optional but recommended — it typically improves lead quality over time.

Calendars

Scheduling

Showing & call scheduling, reminders, confirmations.

  • Showing and call scheduling against real agent availability
  • Invites, reminders, and rescheduling handled in conversation
  • No-show risk reduced with day-before confirmations

Setup: Google and Microsoft calendars connect per agent in minutes.

SMS / Email

Messaging layer

Two-way, TCPA-compliant outreach, contact-level threading.

  • Two-way texting and email with contact-level threading
  • TCPA quiet hours and instant STOP handling across channels
  • One unified memory: what a lead says by text is known by email

Setup: Numbers are provisioned and registered for compliant business texting during onboarding.

Zapier

Automation backbone

Lead ingestion from any source, workflow triggers, sync.

  • Ingest leads from any long-tail source: open-house apps, sign-call services, chat widgets
  • Trigger downstream workflows on Livia events

Setup: If your source can reach Zapier, it can reach Livia. No custom development needed.

Voice (LiveKit / Retell)

Voice layer

Natural inbound & outbound calling with unified memory.

  • Natural inbound and outbound calling with the same memory as text and email
  • Call transcripts written back to the CRM
  • Warm transfer to an agent when the lead is ready

Setup: Voice is optional — many brokerages start with text + email and add calling later.

Common questions

Do I have to replace my CRM to use Livia?

No. Livia sits on top of your existing CRM — Follow Up Boss is the core integration, with read and write access. Your CRM remains the single source of truth for every contact, conversation, and appointment.

What if my lead source isn’t listed?

Zapier covers virtually any source: if a tool can send a webhook or connect to Zapier, its leads can route to Livia. During onboarding we map every source you name.

What CRMs besides Follow Up Boss does Livia support?

Follow Up Boss is the deepest integration today. Support for kvCORE and Sierra Interactive is on the roadmap — tell us what you run and we’ll be straight with you about timing.

Who owns the conversation data?

You do. Every message, transcript, and qualification field is written into your CRM account. If you stop using Livia, all of it stays with you.

Curious how setup fits together end to end? See the week-one setup plan →

Tell us your stack — we’ll map every lead source in the demo.

Book a demo