The assignment is not the finish line.
Livia monitors warm handoffs, detects silence, keeps the lead engaged, and privately nudges the assigned agent with full context.
This is the gap most lead systems leave behind.
Responding fast matters. Protecting what happens after the handoff is what turns that speed into a durable customer experience.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
What happens from the first signal to the next human move.
Watch the transition
Track whether the promised human contact happens after the lead is assigned.
Recognize risk
Use the workflow and conversation state to identify silence that could damage trust.
Recover gracefully
Keep the lead warm and give the agent a private, actionable nudge—not another generic task.
This solution is a coordinated system—not a single automation.
The system does not decide when the relationship stops being human.
Your brokerage defines the moments that require review, approval, specialist judgment, or a complete takeover. Livia arrives at those moments with the history organized and the next move clear.
See the control model →Enter the existing conversation with the full history.
Move the opportunity to the right office or specialist.
Review a sensitive answer or action before it happens.
Own the thread while Livia keeps supporting quietly.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.