The lead gets momentum. The agent stays in the loop.
Livia talks naturally with the lead while keeping the realtor in a private backchannel. It can ask for judgment, share what it has qualified, and agree whether to keep going, ask more, or hand over.
This is a private backchannel—not a one-way handoff.
The lead and Livia keep talking. At the same time, Livia keeps the realtor current, asks for judgment when it needs it, and returns with an agreed next move.
For brokerages that want a consistent, responsive operating layer without replacing the systems or relationships they already rely on.
One lead conversation. One private agent loop. One shared next move.
Keep the lead moving
Livia qualifies, answers, and follows up in the client conversation while the assigned realtor stays informed in the background.
Ask the agent privately
When Livia needs local judgment, permission, or clarification, it asks the realtor without making the lead repeat or wait through a cold handoff.
Agree the next move
Livia shares the qualified brief and asks: take over, ask another question, or let me keep going? The realtor chooses.
This solution is a coordinated system—not a single automation.
The agent has a say before the handoff—not just after it.
Livia keeps the lead conversation moving while privately updating the realtor. It can ask for clarification, request approval, offer a qualified handoff, or continue with new direction from the agent.
See the control model →Answer Livia privately when local knowledge or judgment is needed.
Tell Livia what to ask next or how to handle the conversation.
Accept the qualified brief and enter the lead thread at the right moment.
Let Livia continue while the agent remains informed in the background.
Prove the workflow before you widen the footprint.
The first deployment is deliberately narrow: one visible gap, a supervised launch, and outcomes agreed before the work begins.